OUR GUARANTEE TO YOU
Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.
Returns and Exchanges (The Quick and Dirty):
- You are welcome to return an eligible item for a refund to the original payment method within 21 days of purchase
- For purchases made online, the cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)
- Should you wish to exchange size or colour of an item, we will happily do so as part of our complimentary one-way exchange program (you ship the original item to us at your cost, and we will ship the replacement item to you at no additional shipping charge)
- Outside of 21 days, items may be exchanged or store credit provided, for up to 90 days
- PLEASE CHOOSE CAREFULLY FROM OUR OUTLET as these items are STRICTLY FINAL SALE (sorry, no refunds, exchanges, returns, or store credits)
- Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us)
- All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
- In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)
- For further information, please refer to our Refunds & Exchanges page or our FAQs